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Tell us what you think

We're keen to make sure we always offer you the best possible solutions and the best service as possible. To that end, we welcome all feedback from our users and customers, allowing us to grow our business to suit your needs.

Customer Testimonials - Don't just take our word for it - See what our customers think

Our Customers Love Us!
4.5 (out of 5)

Trustpilot

7.5 (out of 10)
internetters.co.uk
Carol NewlandOctober 2014


Trustpilot

Outstanding customer service
5

"As a non-techy I dread calling anyone about IT problems as usually I am bamboozled by technical questions which I often don't understand - let alone can answer. So it was very refreshing to have someone patiently help me out without making me feel like an idiot. Very helpful even though the problem turned out to be nothing to do with Internetters."

internetters.co.uk
David KitchenOctober 2014


Trustpilot

Excellence in practice
5

"Did not patronise me, and gave me as much time as needed without pushing me to get off the line, and most importantly we did solve the problem. Thank you."

internetters.co.uk
Alastair MorrissonSeptember 2014


Trustpilot

Provided help when it wasn't their problem
4

"Called about a rouge redirect on my Wordpress site Internetters host for me. It wasn't their problem but a hack of the theme I was using in Wordpress. The tech support showed me what the error was using a web based Malware service and how to find it and suggested how I could deal with it. Patient and helpful even though it wasn't their problem."

internetters.co.uk
Stephen LeatherSeptember 2014


Trustpilot

Brilliant customer service
5

"I was a bit worried when my account was transferred to Internetters but my worries were totally unfounded, they are a terrific company and they really care about their customers. I'm often aboard so I do worry about the length of time phone calls take but my last three calls to Customer Services have been answered within seconds and my issues resolved within minutes by friendly and helpful staff. Great to talk to real people in the UK and not an overseas call centre, and to be spoken to by people who are so friendly and efficient. I would recommend them to anyone and am sure they will be hosting my website for many years to come."

internetters.co.uk
Shona MacdonaldAugust 2014


Trustpilot

Help
5

"The help given by Internetters is superb. I called this morning and the technician fixed my email issue on the phone and followed it up with a fantastic email. If you have limited technical knowledge this is the company for you."

internetters.co.uk
Alan FraserJune 2014


Trustpilot

Fair pricing and helpful service
4

"I was recommended Internetters by Virgin Media because I need more web space for my award-winning Bob Dylan web-site "Searching for a Gem" than they provide for free. The facilities for my package exceed my requirements both in terms of web space and email facilities (including email forwarding), prices are reasonable and requests for support have been both few and responsive."

internetters.co.uk
Graham WallaceJune 2014


Trustpilot

Great service
4

"The first point of contact was a little slow and confused but once the problem was explained by me and passed to the technical department it was resolved well within reasonable expectations. I have been an Internetters customer for a very long time and have always found the service reliable and responsive. Now it appears the technical side is up to standard."

internetters.co.uk
Al CammeronJune 2014


Email
5

"I love the email setup guide provided after you add a mailbox in the service centre. I set up my ipad in 2 min. Great service and staff."

internetters.co.uk
Matt RollansDecember 2013


WSFTP
5

"I was advised by a friend to use WSFTP for uploading my site, i had no clue what to do, i found a guide in the service centre that took me through how to use it, fantastic."

internetters.co.uk
Bev WeddelDecember 2013


Webmail
5

"I love the web mail client provided, i can access my email anywhere with ease."