Our Customers Love Us!
Outstanding customer service5
"As a non-techy I dread calling anyone about IT problems as usually I am bamboozled by technical questions which I often don't understand - let alone can answer. So it was very refreshing to have someone patiently help me out without making me feel like an idiot. Very helpful even though the problem turned out to be nothing to do with Internetters."
Excellence in practice5
"Did not patronise me, and gave me as much time as needed without pushing me to get off the line, and most importantly we did solve the problem. Thank you."
Provided help when it wasn't their problem4
"Called about a rouge redirect on my Wordpress site Internetters host for me. It wasn't their problem but a hack of the theme I was using in Wordpress. The tech support showed me what the error was using a web based Malware service and how to find it and suggested how I could deal with it. Patient and helpful even though it wasn't their problem."
Brilliant customer service5
"I was a bit worried when my account was transferred to Internetters but my worries were totally unfounded, they are a terrific company and they really care about their customers. I'm often aboard so I do worry about the length of time phone calls take but my last three calls to Customer Services have been answered within seconds and my issues resolved within minutes by friendly and helpful staff. Great to talk to real people in the UK and not an overseas call centre, and to be spoken to by people who are so friendly and efficient. I would recommend them to anyone and am sure they will be hosting my website for many years to come."
"The help given by Internetters is superb. I called this morning and the technician fixed my email issue on the phone and followed it up with a fantastic email. If you have limited technical knowledge this is the company for you."
Fair pricing and helpful service4
"I was recommended Internetters by Virgin Media because I need more web space for my award-winning Bob Dylan web-site "Searching for a Gem" than they provide for free. The facilities for my package exceed my requirements both in terms of web space and email facilities (including email forwarding), prices are reasonable and requests for support have been both few and responsive."
"The first point of contact was a little slow and confused but once the problem was explained by me and passed to the technical department it was resolved well within reasonable expectations. I have been an Internetters customer for a very long time and have always found the service reliable and responsive. Now it appears the technical side is up to standard."
"I love the email setup guide provided after you add a mailbox in the service centre. I set up my ipad in 2 min. Great service and staff."
"I was advised by a friend to use WSFTP for uploading my site, i had no clue what to do, i found a guide in the service centre that took me through how to use it, fantastic."