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Domain registration agreement - Domain registration policies and rules

Domain Registration Agreement

Domain Names have a variety of basic rules for registration including acceptable characters. Whilst these vary in some respects from registrar to registrar there are some fundamental rules which apply to all. 

As a guideline for common domain extensions, see the following:

  • Domain names must have no more than 63 characters not including the extension.
  • Most domain registries require a minimum of 3 characters.
  • Domains must only be made up of alphanumeric characters (0-9, a-z) and the dash (–) sign.
  • Domains cannot begin or end with a dash (-).

NOTE: Domain names are not case sensitive. This means that an uppercase and a lowercase letter are considered to be the same. (, and are all the same domain name). 

This list is not exhaustive. We make every effort to ensure that our registration systems do not allow you to bypass these registration rules, however there may be some occasions where this is not possible due to forces outwith our control and our checking procedures may fail.

Clients are always advised to seek guidance if they are at all unsure about the domain name they have chosen and its validity. Due to the variety of possible causes for the failure of the domain name validity checker, we cannot be held responsible if a customer attempts to register an invalid domain and that this request is subsequently accepted by our systems. Acceptance of the invalid order by our systems does not constitute acceptance of the domains registration by the relevant domain registry.

Generic Top Level Domain Registrations

Internetters Limited is an accredited registrar with the Internet Corporation for Assigned Names and Numbers (ICANN) for various generic top-level domain names including .com, .net, .org, .biz, .info, and .name (gTLDs).

Internetters Limited also may, in its sole discretion, accept applications to register and renew certain gTLD names in non-roman alphabet languages (e.g., Japanese, Chinese, and Korean).

Dispute Policy

The Registrant agree, as a condition to purchasing a domain and therefore agreeing to this Registration Agreement, and if the Registration Agreement is accepted by Internetters Limited, that on successful registration of any domain name under this Agreement, the Registrant is bound by our current dispute policy and the dispute policy procedures.

The Registrant acknowledges that the dispute policy described in this clause is the Uniform Domain Name Dispute Resolution Policy (the URDP Dispute Policy) as set out by ICANN.

The Registrant agrees that in respect of the pre-registration or registration of any domain names, other dispute policies may apply as specified by the registry administrator of those domain names from time to time.

The Registrant agrees that we may change or modify the UDRP Dispute Policy, incorporated by reference herein, at any time in accordance with ICANN guidelines.

The Registrant agrees that the Registrant's maintaining the registration of a domain name after changes or modifications to the UDRP Dispute Policy become effective constitutes Registrant's continued acceptance of these changes or modifications.

The Registrant agrees that any dispute relating to registration or use of its domain name will be subject to the provisions specified in the UDRP Dispute Policy. Without prejudice to other potentially applicable jurisdictions, the Registrant submits to the jurisdiction of the courts as provided in the UDRP Dispute Policy.

The UDRP Dispute Policy can be viewed here.  The UDRP Dispute rules can be viewed here.

.law and .abogado Domain Registrations

In order to be eligible to register (and continue to be a registrant of) a .law and/or a .abogado TLD, the registrant must be a Qualified Lawyer. For the purposes of this Eligibility Policy, a Qualified Lawyer is a professional who is licensed to practice law by an approved regulator of legal services in a given jurisdiction. A Qualified Lawyer must be identifiable as a currently licensed practitioner in the public records kept by the relevant approved regulator. The registry will engage an independent third party (the Validation Company) to carry out the verification of applicants against the Eligibility Criteria in this Eligibility Policy. The registry reserves the right for the Validation Company to contact applicants in order to request any further information or supporting documentation that it deems necessary to satisfy itself as to whether or not an applicant meets the requirements of this Eligibility Policy. Validation may occur for each registration year.

Registration fees are non-refundable after 5 days of application regardless of the outcome of verification by the registry. Please note that verification may take longer than 5 days in which case, registration fees are still non-refundable. If rejection or cancellation occurs within the first 5 days of application an application fee of £15 +VAT per year per order is still non-refundable. Certain names may be reserved or considered premium names.

Country Code Top Level Domain Registration and Administration

In addition to registering and renewing gTLD domain name registrations, Internetters Ltd also register and renew various country code top level domains (ccTLDs). The registry administrator for each ccTLD varies by individual country code.

By agreeing to this Registration Agreement, you are also agreeing to be bound by the rules and regulations set forth by these registry administrators for their respective registries only. We may, in its sole discretion, elect to discontinue offering registrations or renewals of some or all ccTLDs.

No Guarantee of Registration or Renewal

As a domain name registrar, Internetters Limited is, upon accepting your application to register or renew a domain name, your sponsor for that application.

No domain name registrations shall be deemed effective unless and until we deliver the domain name registration or renewal application you provide us to the appropriate registry administrator, as applicable, and that registry administrator accepts your application and activates your domain name registration or renewal.

The Registrant will be entitled to a refund only if your registration is unsuccessful.  No refund will be given where the registration fee is not returned by the registry administrator to Internetters Limited, or where otherwise set out on our website.

The Registrant acknowledges and agrees that Internetters Limited do not guarantee that you will be able to register or renew a desired domain name, even if our systems indicate that domain name is available or you are able to complete an order with respect to such name.

The Registrant also understands that Internetters Limited cannot know with certainty whether or not the domain name which you are seeking to register is simultaneously being sought by a third party either with Internetters or elsewhere, or whether there are any inaccuracies or errors in the domain name registration or renewal process or related databases, including the various WHOIS or other registry databases.

The Registrant also acknowledges and agrees that Internetters Limited is not responsible for any inaccuracies or errors in the domain name registration or renewal process. You are solely responsible for making sure that your registration or renewal has been properly processed.

The Registrant further acknowledges and agrees that Internetters Limited may elect to accept or reject your application for registration or renewal for any reason at its sole discretion, such rejection including, but not limited to, rejection due to a request for registration or renewal of a prohibited domain name.

Internetters Limited will use the default contact details on the Registrant’s account as the contacts for all domain registrations unless otherwise notified at the point of purchase.  It is the responsibility of the Registrant to ensure that contact details are kept current and accurate at all times.

The Registrant also acknowledges and agrees that Internetters Limited is not liable or responsible in any way for any errors, omissions or any other actions by any third party including any registry administrator arising out of or related to your application for and registration of, renewal of, or failure to register or renew a particular domain name.

Domain renewal reminders will be sent by Internetters Ltd, 59 days, 35 days, 20 days and 4 days prior to renewal and the day after expiry. A non-renewed gTLD will be deleted 45 days after the expiry date.

Your Representations

By applying to register a domain name, or by asking Internetters Limited to maintain or renew a domain name registration, the Registrant hereby represents and warrants to Internetters that:

(a) the statements that you made in connection with such registration, maintenance, or renewal are complete and accurate, and your contact information will be kept current

(b) the registration of the domain name will not infringe upon or otherwise violate the rights of any third party

(c) you are not registering the domain name for an unlawful purpose

(d) you will not use the domain name in violation of any applicable laws or regulations or the company’s rules or policies.

You agree and acknowledge that it is your responsibility to determine whether your domain name registration or use infringes or violates someone else's rights, including, but not limited to, whether any foreign language translations of your domain name, either between roman-alphabet languages, between non-roman alphabet languages, or between roman-alphabet and non-roman alphabet languages, infringe or violate someone else's rights.

Domain Name Registrant

Internetters Limited considers the entity named as the administrative contact for the domain name at the time of registration the controlling entity of the domain and that entity is your agent with full authority to act on your behalf with respect to the domain name registration or any other services obtained from us, including (but not limited to) the authority to terminate, transfer (where permitted by the Agreement), or modify such services, or obtain additional services.

The transfer of a domain name to another registrar or a new registrant by the existing registrant may result in any services associated with the domain name being terminated.

Trademark Claims Notice

When a new domain registration is submitted in a new gTLD, within the first 90 days of the new gTLD entering the General Availability phase, we, the registrar, verifies whether or not the requested domain name has a matching trademark registered at the Trademark Clearinghouse. If a matching trademark does exist, we will send the potential registrant an email with a link to a webpage with details about the registered trademark, this requires an affirmative response to complete the domain registration. The registrant must agree to this notice within 24 hours of applying for the domain or the registration of the domain will not be completed and the domain name never registered. If an affirmative response is not received within the 24 hour timescale, the domain package will be cancelled and refunded.

Please find more information about this here:

Domain Validation

If you have registered a new or transferred in a gTLD (e.g. .com, .net .org, .guru etc.) with new registration data, you will be sent an email asking you to validate your registrant contact data. Please follow the instructions in this email. Failing to receive an affirmative response from the registrant within 15 days will result in the suspension of the name

The title of the email will be “Please validate your domain name(s) as soon as possible” and it will be sent from our email address.

You will also receive this email if you change the first name, last name or email address of the registrant or if we receive a bounce notification from the Whois Data Reminder Policy email.

Please find more information about this here:

Provisions for Non-Roman Alphabet Names

The Registrant acknowledges and agrees that Internetters Limited cannot guarantee the functionality of non-roman alphabet language domain names, or that its non-roman alphabet language registration service will be error-free, in that Internetters Limited cannot know with certainty whether or not the non-roman alphabet language domain name you are seeking to register or renew will be translated properly by the Internationalized Domain Name System.

Furthermore, the Registrant acknowledges that Internetters Limited or the registry administrator may be required to suspend, modify or cancel your non-roman alphabet language registration in order to comply with new ICANN or IETF rules, regulations or standards that apply to such registrations.

Changes to this Agreement or to Additional Rules or Policies

The Registrant agrees that Internetters Limited may modify this Agreement, as well as any additional rules or policies that are or may be published by the company as necessary to comply with Internetters’s ICANN agreement, or with any other agreements that Internetters is currently bound by or will be bound by in the future, or for any other reason in Internetters’s sole discretion.

Domain Registration Information and Its Use

In addition to such other information that we may require you to provide in order to obtain any services, Internetters Limited requires that the Registrant submits the following information in connection with domain name registration, administration and renewal services:

Domain Name Registration, Administration and Renewal Services

The information you are obligated to provide and keep current in connection with your use of the company’s domain name registration, administration, and renewal services is the following:

Your full name (or the name of the entity and authorized contact person, if registration is for an organization, corporation or association), postal address, email address, voice telephone number, and fax number, where available;

The domain name being registered; and

The name, postal address, email address, voice telephone number, and where available, fax number for the administrative contact, technical contact and billing contact for the domain name registration.

You acknowledge and agree that when you renew a domain name registration, the type of information you are required to provide may have changed. If you do not wish to provide the new required information, the registration may not be renewed, in Internetters’s sole discretion.

Additional Information Maintained

In addition to the information you provide, Internetters maintain records relating to any domain name application received by Internetters Limited, as well as any domain name registered through, administered, or renewed by Internetters.

We also maintain records relating to other Services that we provide to you. These records may include, but are not limited to:

  • The original creation date of a domain name registration, renewal, or request for Services;
  • The submission date and time of a registration or renewal application, or request for Services to us and by us to the proper registry;
  • Communications (electronic or paper form) constituting submissions, forwarding, modifications, or terminations of service and related correspondence between you and us;
  • Records of your account, including dates and amounts of all payments and refunds;
  • The IP addresses of the primary nameserver and any secondary nameservers for the domain name;
  • The corresponding names of those nameservers;
  • The name, postal address, email address, voice telephone number, and where available, fax number of the zone contact for a domain name;
  • The expiration date of a domain name registration; and
  • Information regarding all other activity between you and us regarding your use of the services.

Accurate Data

In the event that:

(i) in applying for Service(s) or the registration of a domain name you are providing information about a third party, or

(ii) you license a domain name registered in your name to a third party,

 you hereby represent and warrant that you have:

(a) provided notice to that third party of the disclosure and use of that party's information as set forth in this Agreement, and

(b) obtained that third party's express consent to the disclosure and use of that party's information as set forth in this Agreement.

The Registrant acknowledges and agrees that wilfully providing inaccurate or unreliable information or wilfully failing to update information promptly will constitute a material breach of this Agreement that will be a sufficient basis for cancellation of your domain name registration or Service(s), in our sole discretion.

You further acknowledge and agree that your failure to respond for over fifteen (15) calendar days to an inquiry by Internetters Limited concerning the accuracy of contact details associated with your domain name registration shall constitute a material breach of this Agreement and will be a sufficient basis for cancellation of your domain name registration.

The Registrant agrees and understands that the foregoing registration data will be publicly available and accessible on the WHOIS directory as required by ICANN/Registry Policy and may be sold in bulk in accordance with the ICANN Accreditation Agreement, available at ICANN's site.

For bulk services in respect of the registration data which are provided by Internetters Limited, if the Registrant does not consent to the use of such information for inclusion in registers and data bases produced by Internetters Limited or its licensees, then the Registrant is required to provide non consent verification stating name, address, date and signed by the appropriate authorised individual. This must be sent to Lister Pavilion, Kelvin Campus, West of Scotland Science Park, Glasgow, G20 0SP, UK.

The Registrant hereby consents to any and all such disclosures and use of, guidelines, limits and restrictions on disclosure or use of, information provided by you in connection with the registration of a domain name or use of any Services (including any updates to such information), whether during or after the term of your registration of a domain name or other Services. You hereby irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of information provided by you by Internetters Limited.

Internetters Limited will not process data about any identified or identifiable natural person that we obtain from you in a way incompatible with the purposes and other limitations which we describe in this Agreement.

Internetters Limited will take reasonable precautions to protect the information it obtains from you from our loss, misuse, unauthorised access or disclosure or use, or alteration or destruction, of that information. Internetters Limited will have no liability to you or any third party to the extent such reasonable precautions are taken.

Ownership of Data

The Registrant acknowledges and agrees that Internetters Limited owns all database, compilation, collective and similar rights, title and interest worldwide in our domain name and other proprietary information databases, and all information and derivative works generated from those databases.

Additionally, you hereby grant to Internetters Limited a nonexclusive, worldwide, perpetual, irrevocable, fully paid-up right and license to use in our business, however it evolves, including the rights to copy, distribute, display, perform, transmit, prepare derivative works from or otherwise use without restriction the following information:

(a) the original creation date of a domain name registration or other Service

(b) the expiration date of a domain name registration or other Service

(c) the name, postal address, email address, voice telephone number, and where available fax number of the contact person for a Service, or of the registrant, technical contact, administrative contact, zone contact and billing contact for a domain name registration

(d) any other information concerning a registered domain name or Service that appears or may appear in a WHOIS database or The company Limited database

(e) any other information we generate or obtain in connection with the provision of the Services.

Internetters Limited does not have any ownership interest in your specific personal registration information or other information other than our rights in our domain name and Internetters Limited databases.

Transfers; Agents and Licenses

The Registrant agrees that you may not transfer a domain name registration to another domain name registrar during the first sixty (60) days from the effective date of the initial domain name registration with Internetters Limited.

After that time, you may transfer your domain name registration to a third party domain name registrar of your choice, subject to our then-current policies and procedures incorporated herein by reference.

The Registrant agrees that, if you are using the Services for someone else, you represent and warrant that you have:

(a) provided notice to that third party of your intent to purchase the Service(s)

(b) obtained that third party's express consent to purchase the Service(s) on its behalf

(c) the authority to nonetheless bind that person as a principal to all terms and conditions provided herein, including the UDRP. You accept liability for harm caused by wrongful use of the Services.

The Registrant agrees that by licensing the use of a domain name or other Service registered in your name to a third party, you nonetheless remain the Service holder of record, and remain responsible for all obligations under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name registration or Service.

As further required by ICANN, you shall accept liability for harm caused by wrongful use of the domain name registration, unless you promptly disclose the identity of the licensee to a party providing you with reasonable evidence of actionable harm.

The Registrant further acknowledges and agrees that the domain name registration is subject to suspension, cancellation, transfer or modification pursuant to the terms of any rules or policies applicable to the domain name registration, including, but not limited to:

(i) the UDRP
(ii) any ICANN adopted policy
(iii) any registrar (including The company Limited) or registry administrator procedures
(iv) any other ccTLD registry administrator procedures.

The Registrant also agrees that Internetters Limited shall have the right in its sole discretion to suspend, cancel, transfer or otherwise modify your domain name registration at such time as Internetters Limited receives what reasonably appears to be (a) an authentic notification from a court of competent jurisdiction, or (b) an arbitration award requiring the suspension, cancellation, transfer or modification of your domain name registration.

In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) or other non-payment by the Registrant in connection with the payment of the applicable service or renewal fee, you acknowledge and agree that the domain registration for which such fee has not been paid within 14 days of the due date may be suspended, cancelled or terminated, in our sole discretion, or transferred to Internetters Limited as the entity that has paid the applicable fee to the registry.

After 21 days of the payment due date, Internetters Limited reserve the right to cancel the domain name should it choose to do so. In addition, Internetters reserve all rights regarding such domain name registration including, without limitation, the right to make the domain name registration available to other parties for purchase.

Internetters will reinstate any such domain registration solely at our discretion, and subject to our receipt of the applicable Service or renewal fee and our then-current reinstatement fee.

Governing Law

Except as otherwise set forth in the UDRP or any similar ccTLD policy with respect to any dispute over a domain name registration, this Agreement, your rights and obligations and all actions contemplated by this Agreement shall be governed by the laws of Scotland, as if the Agreement was a contract wholly entered into and wholly performed within Scotland.

Except as otherwise set forth in the UDRP or any similar ccTLD policy with respect to any dispute over a domain name registration, any action to enforce this Agreement or any matter relating to your use of the company Limited site shall be brought exclusively in the courts of Scotland.

Notwithstanding the forgoing, for the adjudication of third party disputes (i.e., disputes between yourself and another party, not Internetters Limited) concerning or arising from use of domain names registered hereunder, you acknowledge and agree that you shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (a) of the domain name holder's domicile, and (b) England and Wales.


The Registrant agrees that, unless other instructions are posted on Internetters’s website, any notices required to be given under this Agreement will be deemed to have been given if delivered by email or fax, or sent by certified mail, return receipt requested, or by Federal Express or other recognized overnight delivery service to each of the parties in accordance with the most current contact information you have provided to us. All notices shall be effective upon receipt, except that email and fax notices shall be effective upon transmission.



Provisions specific to .COM and .NET registrations

You agree to indemnify, defend and hold harmless the .COM .and NET Registry Operator, VeriSign, Inc., and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses arising out of or relating to the Registered Name holder's domain name registration.


.eu domain names

In the sunrise period, the cost to apply for a .eu domain name is £134.  A partial refund is made to you in some cases, if your application is unsuccessful:

  • If you fail to send the required evidence within 40 days to the Validation Agents, or if your application is not considered by the registry (e.g. your chosen domain has already been awarded to another party), then you will receive a refund of £84.
  • If you submit your evidence and it is examined by the Validation Agent, whether your application is successful or not, no refund will be made.
  • If you are eligible for a refund, then Internetters will process this once the registry returns our fees.  The prices quoted here are exclusive of VAT.

Internetters Limited cannot take any responsibility for the Registrant not returning any Documentary Evidence requested by the .eu registry.

.uk domains

Please be aware that by registering a .uk domain name, you are also entering into a domain registration agreement with the .uk registry Nominet.  For the full agreement, please click here.

Please note that by purchasing a domain name, you are bound by this Registration Agreement in addition to our main terms and conditions.

Additional Terms and Restrictions for .Diet, .HipHop and .Juegos

1. For the .DIET, .HIPHOP and .JUEGOS domains, the Registered Name Holder will abide by all applicable laws regarding privacy, data collection, consumer protection (including in relation to misleading and deceptive conduct), fair lending, debt collection, organic farming, disclosure of data, and financial disclosures.

2. For the .DIET, .HIPHOP and .JUEGOS domains, the Registered Name Holder further agrees that if it collects or maintains sensitive health and financial data that it will implement reasonable and appropriate security measures commensurate with the offering of those services, as defined by applicable law.


The following terms and conditions will apply if you subscribe to the Whois Privacy Service:

1. Subscribers to the Whois Privacy Service have elected to include the following information in the publicly available Whois Registry:

  • * Internetters postal address and a Internetters assigned email address and telephone number shall appear on behalf of the Registrant and the Contact(s);
  • * The primary and secondary nameservers shall be those designated by the Registrant;
  • * The original date of registration and the expiration of each domain name;
  • * Internetters will be identified as the registrar of record.

2. You understand and agree that the Registrant and Contact Information that you have provided will be kept on file. You further agree and warrant that you will ensure that the Whois Information is true, accurate and up to date.

3. You will retain complete control over the domain name and its registration records and may suspend and reinstate the Whois Privacy Service at your discretion.

4. The Whois Privacy Service may be used with both new and existing domain name registrations. You may use the Whois Privacy Service with respect to a domain name that has been transferred but it will only commence after the transfer has been completed. If you wish to transfer the domain name to a different registrar, the Whois Privacy Service must be disabled in order to initiate the transfer.

5. We will send all obligatory renewal and transfer related messages to the Contacts you have designated.

6. Communications Forwarding. Communications received with respect to a particular domain name registration will be handled as follows:

  • * We will forward to you or a Contact all correspondence received by registered mail or traceable courier. This information may be opened, scanned and emailed to you or your Contact. Regular postal mail will be discarded or returned to sender at our discretion.
  • * Email correspondence will be forwarded, only if submitted via the website, to the address as it appears in Internetters records.
  • * A voice mail message will advise all callers that inbound messages will not be accepted; calls will be directed to the web site where written messages will be forwarded according to your instructions.
  • * We will only be responsible for forwarding communications where our details have appeared in the whois and when your Whois Information is accurate, complete and up to date.

7. Right to Suspend and Disable. We shall have the right, at our sole discretion and without liability to you or any of your Contacts, suspend or cancel your domain name and to reveal Registrant and Contact Whois Information in certain circumstances, including but not limited to the following:

  • * when required by law;
  • * in the good faith belief that disclosure is necessary to further determination of an alleged breach of a law;
  • * to comply with a legal process served upon Internetters;
  • * to resolve any and all third party claims including but not limited to ICANN's or a Registry's dispute resolution policy;
  • * to avoid financial loss or legal liability;
  • * if we believe that you or one of your Contacts is using the Whois Privacy Service to conceal involvement with illegal, illicit, objectionable or harmful activities; or
  • * to transmit SPAM, viruses, worms or other harmful computer programs.

8. You understand and agree that, in the event that we receive a formal complaint, notice of claim or UDRP, that we will have the right to disable the Whois Privacy Service pending final disposition of the matter.

Infringement of Trademarks

Trademark infringement is a violation of the exclusive rights attached to a trademark without the authorization of the trademark owner or any licensees. If you believe you have a potential infringement of your trademark please email If you feel someone is using your trademark in a domain name you can use the ICANN UDRP (Uniform Domain-Name Dispute Resolution Policy). For information about ICANN's UDRP, please see


The Internet Corporation for Assigned Names and Numbers (ICANN) has created a document outlining the relationship between ICANN and a domain Registrar, as well as the benefits and rights and responsibilities that registrants have with their Registrar when they have a domain name registered through them. The entire document can be found here:

ICANN site for registrant education


Please be aware that by registering a Uniregistry domain name, you must agree to the registry's acceptable use policy, the full policy can be found here;

Rightside Registry

Please be aware that by registering a Rightside Registry domain name, you must agree to the registry's terms and conditions, the full policy can be found here;


Please be aware that by registering an Afilias domain name, you must agree to the registry's terms and conditions, the registry policies can be found here;